Aksharbionics believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Aksharbionics marketing team has obtained on special occasions like Diwali, Christmas and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• Aksharbionics does not accept cancellation requests for Sale items. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective goods, please report to our customer service team within 24 hours. However, the request will be accepted after the trader checks and determines the same at his end. This must be reported within 7 days of receipt of products with appropriate snacks and details.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
For any more query about the cancellation policy, please mail us at email@example.com